§ Systems
Platform products, built and operated in-house.
Experia Systems builds and operates two platforms: Persona CX, a compliance-first lead lifecycle platform for South African contact centres, and Neuron Learning, a corporate training platform.
§ 01 · Product
CRM · CompliancePersona CX
Persona CX is a lead lifecycle platform for South African contact centres and BPOs, built compliance-first, because in this market the audit is not optional.
Most CRMs treat consent as a checkbox and the audit trail as an afterthought. Persona CX inverts that: every lead, every consent, and every assignment is an immutable record from the moment it enters the system. When the regulator, the client, or the dispute arrives, the evidence already exists.
Lead intake & routing
Webform and WhatsApp intake, identity resolution against a single person record, queue-based assignment with round-robin or manual claim, and escalation when leads go stale. Measured, not hoped for.
POPIA-native consent vault
Consent is captured with the verbatim wording shown to the person, stored immutably, and superseded rather than edited. Marketing consent is structurally incapable of being a required field.
An audit trail that can't be rewritten
Every mutation is an append-only event. There is no admin screen that edits history, because there is no code path that edits history.
Multi-tenant for BPOs
One BPO, many client workspaces, each with its own data model, queues, and roles. Cross-tenant access fails closed, and data stays in-region in South Africa.
§ 02 · Product
Learning · TrainingNeuron Learning
Neuron Learning is Experia Systems' corporate training platform, built for teams that need their people genuinely competent rather than just certified.
It delivers structured, outcomes-based learning: programmes built around what your business needs its people to do, run in our own customised LMS, and instrumented enough that you can prove what the training changed.
Programme design
Curriculum built around the work your people actually do: real artefacts, meaningful assessment, and competency maps that connect training to the job.
Platform & delivery
Our own customised, mobile-first LMS with SCORM and xAPI support and single sign-on stitched through your identity provider.
Evidence & reporting
Cohort analytics and completion evidence at audit grade: the report the regulator accepts instead of a week of screenshots.
Candidate proficiency testing
Send us the job description and we turn it into a structured, multipart assessment, designed for your HR team to run without us in the room.
§ 03 · At a glance
Which system fits which problem?
| Persona CX | Neuron Learning | |
|---|---|---|
| Built for | Contact centres, BPOs, and sales operations handling regulated personal data | Corporates and training providers running structured learning programmes |
| Core job | Capture, route, and work leads, with consent and audit built in | Design, deliver, and evidence workplace competence |
| Compliance posture | POPIA-native: immutable consent records, append-only audit, SA data residency | Audit-grade completion evidence, SCORM/xAPI standards, SSO governance |
| Deployment | Multi-tenant SaaS, hosted in South Africa | Our customised LMS, hosted and run by Experia Systems |